My letter to Gateway

I rarely take time to write letters, mostly because I rarely have reason to. Customer service is a lost art these days, in my opinion. But when I am wowwed, I do feel moved to let SOMEone know. My recent letter to Gateway is one example.

START OF LETTER

"I wanted to share with you my recent experience with your company and tell you how that contrasts with another experience I had with another company.

I am now the proud owner of a Gateway laptop and have been for a few years. Last week, I started having problems with the DC port and my laptop would not remain charging. I was so upset, because I had had the same problem in the past with a Sony Vaio and knew that it was going to be considered a “major repair”, read, costly repair.

When I had called Sony, they told me “major repairs” started at $699. When I told them that I could buy a new laptop for that, they said, “Yes, you could.” So I did. I bought a Gateway and sent Sony a letter telling them that.

Thus my apprehension about calling Gateway, but call I did and am so happy I did! Your tech support team was extremely professional, friendly and helpful. They overnighted a box via DHL for me to send my laptop in and on Monday, my computer was on its way to you for repairs. Imagine my surprise when DHL delivered my laptop on THURSDAY, of the same week! I can not tell you how happy I was to have my computer back home, safe and sound, and FIXED, and for under $250!

I wanted you to know what a pleasant experience I had with your tech support team and that I am and will continue to be a loyal Gateway customer."

END OF LETTER

And do you know what Gateway did? They sent me a letter back! For no reason, other than thanking me for my support. AWESOME! :-)

Blog challenge # 5

Post an entry about a positive customer service experience you've had. Who was it with? Did you praise them on the spot? Did you go home and write a letter to the company management?

Wanna know my middle name? :-D

I've been tagged by Terri! You know how these work for me... I'll play, but I won't tag, so if you wanna play, post on your blog and I'll read! :-)

Here are the rules:
1. You have to post the rules before you give your answers.
2. You must list one fact about yourself beginning with each letter of your middle name. (If you don't have a middle name, use your maiden name).
3. After you are tagged, you need to update your blog with your middle name and your answers.
4. At the end of your blog post, you need to tag one person for each letter of your middle name. (Be sure to leave them a comment telling them they've been tagged and that they need to read your blog for details.)

C - Crazy
L - Loyal
A - Artistic
R - Reliable
E - Encouraging

Okay, now I see a Book of Me layout in the works. Thanks Terri! :-)

I'm so proud!

Okay, so the cats out of the bag... I cheated a bit. I worked ahead and did this card first. It's honest, and sincere. :-)



But since this project is to show a slice of my life as it is in 2008, THIS has got to be my new card. I can not TELL you how proud I am of my dear husband for losing 30 pounds in 3 months!

YITL challenge #4

PROUD

When you complete your card, please comment here with a link to your blog to show your card.

Have fun and I can't wait to see what y'all come up with! I'll post mine a little later. :-)